Terms & Conditions

These terms apply to all services provided by LWKY LLC (“LWKY”, “we”, “us”) to clients (“you”). Your signed client contract sets out the specific services, percentage and term agreed with you. If the contract and these terms conflict, the contract applies.

1. Services

We provide brand strategy and identity, paid advertising management on Meta and TikTok, growth management of social accounts and subscription or membership channels, video editing from footage you supply, and access to our analytics and CRM platform. The services you receive are those listed in your contract.

2. Eligibility and verification

• You and every account holder we work with must be 18 or over.
• Before onboarding, you must complete our identity and age checks and provide valid government-issued identification.
• You must be the owner of, or legally authorised to act for, every account and channel you ask us to manage.

3. Content rules

• All content must comply with applicable law and with the terms of the platform where it is published.
• You confirm you own or have the rights to all footage and material you supply, and that everyone appearing in it is 18 or over and has consented.
• We may refuse, remove or stop working on any content we reasonably believe breaks these rules, and may suspend services immediately if they are breached.

4. Fees and invoicing

• Our fee is the percentage of revenue agreed in your contract, calculated on revenue from the channels and campaigns we manage.
• We invoice monthly in arrears. Invoices are payable within the period stated on the invoice.
• Paid advertising spend is passed through at cost with no markup and shown as a separate line on your invoice.
• There are no setup fees, retainers or platform login fees unless your contract says otherwise.

5. Account access

You grant us the access needed to deliver the services. Access is limited to named LWKY team members. You may revoke access at any time, which may end services that depend on it.

6. Intellectual property

You keep ownership of your content, accounts and brand. Brand assets and edited videos we create for you become yours once the related invoice is paid. LWKY keeps ownership of its platform, software and internal methods.

7. Results

We work to grow your revenue and audience but cannot guarantee specific results, as these depend on platforms, markets and factors outside our control.

8. Term and termination

Either party may end the agreement with the written notice period stated in your contract. Fees for revenue earned up to the end date remain payable. On termination we return account access and, on request, delete your data as described in our Privacy Policy.

9. Liability

To the extent permitted by law, our total liability to you is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses, or for actions taken by third-party platforms, including account restrictions or bans.

10. Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes fall under the jurisdiction of the UAE courts.

Privacy Policy

This policy explains what personal data LWKY LLC collects, why, and how we protect it.

1. Data we collect

• Enquiries: name, email, brand or website, and the service you’re interested in, when you contact us.
• Clients: identity and age verification documents, contact details, billing details, and the access credentials or permissions needed to manage your accounts.
• Platform data: revenue, audience activity and content performance data from the channels we manage, shown in your dashboard.
• Website: basic technical data such as browser type and pages visited.

2. How we use it

• To respond to enquiries and deliver the services in your contract.
• To verify identity and age before onboarding.
• To calculate fees and issue invoices.
• To meet our legal, tax and accounting obligations.

3. Sharing

We never sell your data or share it with advertisers. We share it only with service providers we use to run the business (such as hosting, verification and payment providers) under confidentiality obligations, or where required by law.

4. Security

Access to client accounts and data is limited to named team members. Data is stored with access controls and encrypted connections.

5. Retention

We keep client data for as long as you’re a client, and afterwards only as long as required for legal, tax and accounting purposes. Verification records are kept for the period required by law.

6. Your rights

You can ask to access, correct or delete your personal data, or withdraw consent, by emailing mgmt@lowkeytalent.com. We’ll respond within 30 days.

7. Changes

We may update this policy. The date at the top shows when it last changed.

Refund Policy

This policy explains how refunds and billing disputes work for LWKY LLC services.

1. How we charge

We charge an agreed percentage of revenue from the channels and campaigns we manage, invoiced monthly in arrears. There are no setup fees or upfront payments, so you are never paying in advance for work not yet done.

2. Billing errors

If an invoice is wrong (for example, a calculation error or revenue counted twice), tell us within 30 days of the invoice date. We’ll check it against the platform data, and if it’s wrong we’ll issue a corrected invoice and refund or credit any overpayment within 14 days.

3. Ad spend

Ad spend is passed through at cost and paid to the advertising platforms. If a platform refunds or credits spend, we pass the full amount back to you on your next invoice.

4. Project work

For brand identity or video editing work billed separately, you can cancel before work starts for a full refund. Once work has started, fees for work already completed are non-refundable.

5. Cancellation

You can end services with the notice period in your contract. Fees for revenue earned before the end date remain payable. No further fees are charged after that.

6. How to request a refund

Email mgmt@lowkeytalent.com with your invoice number and the reason. We reply within 5 business days.